![]() ![]() The requirements listed below are representative of the knowledge, skill, and/or ability required.Ī High School Diploma or general education degree (GED) and six- months work related experience or training required which includes: knowledge of medical office procedures.Ĭertificates and Licenses: No certifications or licenses. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. S upervisory Responsibilities: This position does not have supervisory responsibilities. Acts as a resource and preceptor for new hire appointment desk/call center staff.Travel to any of the various Cardiac Study Center locations (Auburn, Gig Harbor, Olympia, Puyallup, and Tacoma).Answer all inbound calls for the Cardiac Study Center.Assists RN, ARNP or MD for direct hospital admissions as needed or instructed.Handles office emergencies per CSC protocol.Backs up call center as needed or directed by Team Leader, Supervisor or Manager.Arranges for interpreting services as needed per protocol.Deliver cash box and ledgers to the business office at the end of the day (as required for offices in Gig Harbor, Olympia, and Auburn). Balance ledger at the end of the day and verify amount in cash box. Reviews assigned provider schedules daily and maintain.Notifies Patient Rep if referral is needed for patient’s appointment due to insurance change,walk-in, etc.Completes paperwork and computer data for no-shows, reschedules and cancellations.Escorts patients to exam rooms when necessary or requested.Clarifies referrals are called and maintained daily.Registrations of any new patients who have not already pre-registered (if working front desk.).Schedules all referrals that are sent to CSC via fax or mail.Schedules patients from Epic in Basket and Epic Referral Unscheduled Queue, daily.Schedules any testing performed outside of our office for patients.Arranges for consultations with other physician's offices.Attaches all electronic Epic referrals to appointments at CSC.Schedules or reschedule appointments for patients as needed.Schedules testing to be performed at CSC.Serve as a liaison between patients and medical support staff. Answer phones, greet, instruct, and direct patients and visitors. S ummary: Makes and schedules patient appointments in an efficient and timely manner. ![]()
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